Nice rooms - updated nicely. I miss haveing the make up remover. Wish they would bring that back.
hotel was well located, comfortable rooms and competitively priced. Common areas were being worked on which was not appealing. One elevator was out the entire stay, resulted in long rides.
I felt safe and the room was large enough to do work as well
Very impressed with all of the hotel. People were friendly and it was very clean!!
Although still under construction, overall a good stay
I like this hotel but it is showing its age. They are remodeling several areas so that is good. I hope they are updating the rooms as well because in our room - the bathroom tub is showing rust and age around the drain and the bathroom wallpaper had what looked to be years of cleaner buildup. The bed was very comfortable and furnishings are nice. Noise was pretty bad the first night with people running up and down the halls and slamming doors but stopped by 10.
The room was clean and comfortable. The staff were great from checking in, to dining, to getting into the gym in the morning.
In spite of the construction each time I've stayed here recently the hotel has improved. The one negative note was the food, not so great and not a great selection. Perhaps that will change after all of the construction is completed.
I slept great at the hotel. The pillows were amazing. I was not happy that the bar/lounge and the fire pit room were both under construction and not noted on the website. Both rooms are where I would have liked to relax and enjoy my down time. Especially since there was not a hot tub and the water in the swimming pool was cold and not enjoyable. Staff was friendly and area was decent, but I wouldn't recommend it unless all areas of the hotel were functioning.
The staff was great at helping me with issue I had. Calling taxi when needed. Helping me find someone to deliver food while there restaurant was closed.
Good with some exception as listed in the questionaire.
Overall a good Hotel, Front Desk is GREAT!! Pool was ice cold and they do not have a hot tub. This is a deal breaker for me. Front of hotel leaves a bit to be desired. Bar and Restaurant are under construction, they are getting by with what they have but the selection is not great. Half of the menu items on the dinner menu were not available.
The construction is on-going for a year now. Poor parking in the underground lot, freezing pool
Wonderful experience. Everything was great. I like to stay at Holiday Inn, and this trip reinforced that. I recommend staying here when in Denver.
I recently found myself temporaily stranded in Denver, when my outbound flight was canceled and the airport closed due to a terrific blizzard. Lucky me, I was fortunate to find a room at the Cherry Creek Holiday Inn location, and I must say, my experience there was simply wonderful. The Hotel Staff were just terrific, very helpful, accomodating and understanding -- it was a very hectic day+ in Denver for everyone during that storm, and all hands there at the hotel went beyond all expectations. Wonderful. Of particular note, Skye, who was at the Front Desk, was absolutely amazing! Among other things, she nicely arranged a car service ride for me to the airport, on very short notice -- and when taxis and other transport were scarce to non-existent. Her level of professionalism was just outstanding. Kudos!! Many thanks again! 5.0
The staff I encountered during my stay were all very pleasant and helpful. From finding a good restaurant in the area to making change for the vending machines. It was very unfoirtunate that the Martini Bar ( I think) was under construction. I'm not sure if that had to do with the long walk and two elevator rides from the parking structure to the lobby. Not a deal-breaker, but other hotels are a little easier to navigate. Overall, its a nice hotel with a friendly staff. My stay was, if nothing else, pleasant.
I loved the room with its cozy couch and pull up table. It was very cozy and I could get work done. The view was pretty. It was loud at 6am with the family above me, so next time I will ask to be put in a corner somewhere. All in all though, excellent and the reason I always stay here when I'm in Denver!
Great breakfast. Room seemed very clean and was comfortable. Awkward parking situation and the pillows were really terrible, no support whatsoever. There was a lot of construction going on, but only minor inconvenience.
clean, quit, friendly. should not have to text a minimum of 50 characters.
The room was great and had recently been updated, but the common areas of motel were still undergoing extensive remodeling.
Slow and unfriendly at check in. Dirty inside the lobby and outside of hotel. Only one working elevator that was very slow so you had to use the stairs. Hotel old and rundown.
I liked the hotel, they were remodeling but overall was nice. TV Cable was the worst part of the stay. Overall it was nice.
I posted my concerns and issues in the beginning of this survey.
Was not told hotel was being renovated, which a customer of mine had stayed there last fall and it was being renovated. Specifically called to find out if there was an outdoor fireplace/pit and was told there was. When we arrived it was broken. Was told there was a shuttle to take you anywhere within 3 miles, yet driver didn't know where something was less than 1 mile down same road! Was not told shuttle didn't run on Satirday and Sunday, so did not have a ride to church. Called for towels and had to call back an hour later because no one brought them. Had to wait another 15 minutes. The next night called for towels, (fell asleep waiting) woke up called back and asked they bring them by 7 am. The. Next morning LEFT room, saw a housekeeper asked she put 4 towels and washcloths in our room. Came back later that day had 2 towels and 1 washcloth. Bathroom floor was dirty and toilet was not working properly. Had a makeshift bar set up in the restaurant because the real bar was under construction, yet had another area with a relaxed seating atmosphere sitting empty. Restaurant had good food and friendly staff. Front desk staff were mostly friendly and helpful. Was stuck in elevator twice. Would not stay again nor would I recommend this hotel to a friend.
very clean great staff food was a bit pricey room service was great nice place to stay close to lots of food and shopping elevators close to parking nice to look at what ever i needed they got for me
Just ok overall. I stayed at the hotel for business and we had a three day conference at the hotel. The conference room was not ideal.
A clean, inviting, hotel with nice restaurant facilities. In the middle of remodeling and still a great place to stay. Management and staff both accommodating to our personal needs.
We visited the Denver Holiday Inn at Cherry Creek March 2-5 while traveling with Omaha's hockey team. While the facility continues to undergo remodeling, our stay was extremely pleasant. The room was in pristine condition, the elevators fast in response to the button push and the staff was extremely friendly and helpful -- particularly at the bar. Best of all: The ice machine was right next to our door. There are multiple dining choices just across the street, along with a Super Target store. Despite the two losses on the Denver University ice, our stay was more than enjoyable.
Customer service was great but, the hotel is going through a remodel. I will not stay here again until it is finished. The room was nice and the bed was very comfy.
Renovations throughout the ground floor but room very good other than peeling paint on ceiling of bathroom
The Staff was very kind and accommodating. The rooms are clean and comfortable. Love getting an omelette made for breakfast. They were renovating the Lounge while we were there so we are anxious to return to see the end product. There was a rude woman using her handicapped son to manipulate the staff and Steven should be applauded for handling the situation with a calm and composed demeanor. We were appalled by her behavior.
The front desk staff was courteous and accommodating. The room was spacious and comfortable. We would definitely stay at this property again.
The location was centrally located and the staff were AMAZING. Everyone was very helpful, friendly and inviting. I would have prefered to know that the lobby and entrance were under construction. It was quite a mess when I arrived and quite loud, however the noise level in the room was very low considering the activity that was taking place in the lobby. The room was very comfortable and accomidating. Highly recommended.
Hotel room was clean, comfortable. Stay was courteous. Could have been some kind of compensation for all the construction.
The customer service was very good, however the business center lacked updated equipment and the printer was black and white only.
We were aware that construction in the lobby and lounge area was taking place after reading some recent reviews on line. The only issue we had was the inconvenience of the detour to get from parking lot to our room. we had to go in one set of elevators and then walk a ways to the main tower elevators to get to our floor. I realize this was because of the remodel of the entry from the parking lot (P1) to the lobby elevators. We were not aware of this part of the remodel. All in all we have stayed at this hotel enough to know the construction was the reason for the inconveniences. We will stay here again judging from past experiences.
Great spot, good location, good value for amount spent on visit. Came here for business.
We stayed at this Hotel due to location and IHG membership. We booked online and were NOT made aware that the Lobby, Lounge and main entrance areas were under construction. We should have been notified or comped for the construction. 1 elevator was unavailable, work areas were generating silica dust, floors were uneven and construction workers loitered in the pool area. The rooms were Holiday Inn clean and fresh, quite and comfortable. The staff was very friendly and did try to explain the construction as "necessary".
The main reason I always choose Holiday Inn or Holiday Inn Express is because the pillows are good and they offer several selections of firmness. They are not lumpy. The beds are always comfortable and I never question the cleanliness of the decorative coverings. The sheets are hotel quality and clean. This particular property is undergoing a renovation which one can see by what has been completed that it will be very nice. The pool is interesting. My daughter said it looks like "shark water" because the cool blue color is different from what we expected. We wanted to jump in to break the smooth surface when we got there. I didn't eat the food but my daughter and cousin were satisfied. I'll stay again.
The hotel and staff were very friendly, knowledgeable and accommodating. I enjoyed my room and my stay and will return when in the area. Thank you.
the room was clean and well appointed and the staff friendly
Good place to stay. Was nice to have a nice, warm place during bad weather. Spent almost one full day in the room because of weather. Was quiet, and I was able to do the work that I had with me.
I received exceptional service here. The beds were very comfortable, the room was clean, the food was great. They are currently undergoing a renovation, but I was well-informed of this before my stay. The renovation did not hinder my experience, and the crews were cleaned up and gone by the time I arrived in the evenings (I stayed for 8 days, 7 nights) so noise was not an issue, at all. Will definitely stay here again.
If you do stay here do not stay in any of the room on the south facing window unless you enjoy the sound of a car wash. Also if you are here for a sporting event surround hotels offer shuttles to major arenas. This one does not.
"Restaurant" needs some serious attention, very lame! Felt like I was in a cafeteria, there was no bar at all, possibly due to construction that I think has been going on close to a year?! Food for my one dinner was blah, definitely not fresh corned beef, thankfully 5 min walk and many other choices, would not eat there again! Breakfast card put outside of door 10pm night before for 9am delivery..open door at 905 and card was still there, no body picked it up??? They promptly brought my order but it was 20 min later than I wanted, made me rush my morning... no discount, should have been free! Next morning they got it to me...10 min early, bacon was nasty and soggy...who's running all that down there?!
Muy agradable estancia y excelente ubicación seria conveniente que hubiera mas espacio para guardar ropa en la habitación y una caja de seguridad que tampoco tiene asímismo no nos proporcionaron agua ,según no lo tienen considerado. unas persona solicitaron un taxi y les pidieron que ellos lo contactaran con uber y los que no tienen esta aplicación que hacen ?. Se suguiere que se haga este servicio para facilidad de los huespedes.
Really wish I didn't stay here... was so frustrating to have the construction everywhere and not being able to access the elevator for parking. I was so tired from driving all I wanted to do was crash in a nice hotel. It took 4 hours to get my room key, which stopped working after the first time. I wish I could have gotten my money back and stayed in ANY other hotel. The staff was nice, I must say... they felt bad and did what they could to help.
Disclaimer: Hotel is under construction. Was not notified or warned at time of making reservation. Check in was delayed due to a connection issue with their computers and key card system. I was not able to get a room and was asked to wait in the restaurant while a contractor worked on getting the network back online. I was able to connect to the internet in a lobby area away from the construction and get some work done. A few hours later I went to the front desk to see if any progress had been made. The host was able to get me checked in however I needed an escort to my room due to the key card system was still down. Once escorted to my room by a General Contractor (not an employee of the hotel) I was finally able to unwind. The room was fine, but the bathroom was not cleaned thoroughly. I was upgraded to a King room which I was not thrilled about or even asked. The King beds are never as comfortable as the Full Size or Queen beds at IHG hotels. I decided to go to the Cherry Hill Mall nearby. At this point I needed to escape this place. The location of this hotel is good. There were plenty of options in the area to get out. Once I was at the mall it crossed my mind there was a non hotel employee (the contractor) with a master key. Not a fan of the King Beds at IHG hotels. Bathroom was not what I would consider clean. Staff was not handling the technical difficulties professionally. It was not a relaxing experience.
Other than no complimentary breakfast it was a very nice hotel. Everyone was very nice and accommodating.
Excellent hotel. I would stay there again in the future.