Nice clean place. Fairly quiet with the amenities offered.
Nice hotel in a great spot! Near lots of shopping and food with a easy drive in and out of town!
The hotel is very nice, great bar and food in the hotel. Easy to relax after a long day. Great workout area and equipment.
This hotel was excellent! I value having a quiet, comfortable room when traveling on business and this hotel exceeded my expectations. The restaurant/bar on site was excellent for both quality and value. The entire room was updated to the latest and greatest which added to the experience. I would love the opportunity to stay here again.
I thoroughly enjoyed my stay at this particular hotel. It was convenient to get to and the staff were exceptionally friendly for the most part.
The staff at this hotel really made the visit great. They were all very friendly and always willing to go the extra mile. We really enjoyed our stay at the Holiday Kalamazoo-W.
We always stay at IHG hotels. Very disappointed in this one. Room was not very clean. Carpet looked and felt disgusting. We were supposed to have a pool view room, and the room view was a brick structure and could not see the pool at all. We usually stay at Holiday Inn Expresses, and now I know why.
I don't know a lot about the area so most of my time was spent in my room working. While I was out it was strictly for business. Very accommodating for everything I was looking for.
Would definitely recommend this Holiday Inn! The food was good, the staff was friendly and lots of activities to do!
My Children love to stay in hotels but this was the first Time I heard them say "we don't want to go home"
Good food and spirits with great location to WMU. Puts you right in the center of restaurants and college destinations.
Great staff and very clean. Early check-in and easy checkout.
we stay at hotels all over the country and Holiday Inn is never a disappointment. We spent our 50th wedding Anniversary at this Hotel in Kalamazoo Michigan and could not have been more pleased with the whole experience. the staff was polite, helpful and took care of our every need.
Very friendly and responsive staff. Will continue to return and recomnend to others.
Great Staff, The rooms were clean and I slept very well
My room requests were honored. Around midnight I had to print materials out for a presentation the next day. There was no paper in the business center but the gentleman behind the front desk took care of that promptly.
Rooms were comfortable and clean, front desk staff was very accommodating, and the overall stay was relaxing
Lots of hotels in the area. This one is great. Keeps the younger kids busy too with theball the in hotel amenities. Will stay again.
My overall experience at Holiday Inn Kalamazoo was just fine they have a nice bar area and it's fun for the kids in the pool of the holidome area
Very nice hotel. Staff was very helpful and friendly. I would definitely stay at this hotel again if in the area.
Go for the bed forget the restaurant! Servers unaware of specials written on the board, prime rib was tuff and lacked flavor. Breakfast buffet is a waste of money. More excuses than food.
It was a fair to poor experience during the entire stay. From broken desk chairs the whole stay, holes in pillow cases, soils bed skirts to a whole day without properly air, it was terrible. I won't be going back. Having to repeated tell folks the same thing over and over is asinine.The staff was mediocre at best. Overall housekeeping staff had good attitude. The breakfast was ok. All the staff seemed overwhelmed with the number of guests staying at the hotel. The good thing was the arcade room that my babies enjoyed. I absolutely did NOT enjoy my stay. I should have taken more pics.
I spent my evenings in the hotel. The staff was friendly and helpful. Awesome experience.
It was a place to sleep for the night, not the best decision we ever made
- The common areas were not well maintained. - The pool deck and the areas around the pool had not been picked up for the two days my family was there. - The room had a dirty towel still in the shower on our arrival. - The room had not been vacuumed. - The room was not ready at the time of check-in. - There is no good area with lighting enough to put on makeup The family enjoys the atmosphere of the pool area and this is the second time we have been here, but the cleanliness of the rooms and common areas will make us seek out another hotel next time
The location and property are very nice but the rates are all over the place. Please check your night by night rate before you agree to stay here!
This was one of the nicest Holiday Inns! They have a lot to offer for families and business people alike. Great staff and customer service. I will be staying here again!
This hotel met my travel needs and the staff was quick to fix ant issue.
The staff here are very friendly and they work hard to make your stay a pleasurable experience!
The stay at the hotel was fine and adequate. Does not offer breakfast. The hotel has a restaurant on the premise, our waitress took forever getting serving us, she did not offer us a menu, all she did was to say was that the buffet was over there. We waited just as long for our drinks, it took me asking for a menu and the cost of the buffet to get some kind of information out of this waitress. Not much to say that what was offered on their buffet was NOT worth the money. All it was was a continental breakfast you can get at any other hotel and they had the nerve to charge you for it!. I can see myself staying at the hotel again but never will I eat at the 11 street grill
The room could have been cleaner and better WiFi service. The price was ridiculous for the room. The bed was comfortable and the service was ok.
Great ambiance, Excellent staff and service. Swimming pool area/fitness center very clean.
We were here for our grand daughter's wedding and got a special rate which was nice. Perhaps because we were here in the middle of a week NOT during a regular university semester, our room was very quiet. It might be nosier once school is back in session. The service was great and the bed was very comfortable. The shampoo and soap were great.....I loved the coconut/lime combination! The swimming pool was fantastic! Very large with both shallow and deep ends...something for everyone unlike the cheesy pools at other hotels/motels which caters mostly to kids.
Stayed for the night, just passing through. Front desk staff was nice and the room was clean. I would recommend it to friends and I would stay again.
We stayed in this hotel with family for a wedding. The weekend was fabulous, the hotel experience disappointing. No one huge problem, but a bunch of small things left unresolved or handled poorly. Aside from the (disconcerting) blood on the wall beside the bathroom mirror, the room seemed clean and the bed was comfortable. The room was not serviced prior to our second night; no towels, coffee service, etc. When called the desk, towels and K-cups were delivered, but no coffee cups! The remote control for the TV didn't work. The light switch inside the door didn't work. The breakfast buffet ($12.99) was standard (normally free) hotel breakfast. Definitely NOT worth the price. When I shared my concerns about the room with clerk upon check out, the response was underwhelming. While the location (and presence of family) was great, and the bed comfortable, I would hesitate to recommend it.
It was fine, it was really really really really fine. It really was
Nice room! I was pleased. Having to write, at least, 50 characters just to be able to finishe this survey is really annoying. There's no reason to fornit.
Great location and very clean. I would stay here again.
Was here on a business trip and stayed here for 3 days. Proximity to the major places (Westnedge ave), Airport is very good. Also is very close to the highway. Would recommend staying here.
hotel is nice and clean would have been nice to have refrigerator and wicrowave in my room??
My experience at this Holiday Inn was a very positive one. Like some of the other recent reviews, I was in town for a conference and this was the host hotel. Every member of the staff was incredibly helpful and accommodating, from the start. The room was very clean and comfortable, as was the bathroom. I needed the assistance of the front desk on three occasions and the responses were prompt and thorough. Thank you to Tony, Mark, Eileen and the entire staff for your professionalism and assistance in our association's lodging needs. You did a great job! Gio
Stayed here while in Kalamazoo to attend a Conference. The hotel took care of us big time especially going above and beyond in rectifying some block-booking reservation issues that was our oversight. All of the staff members from the Sales Manager, the Front Desk, Maintenance and Housekeeping staff were friendly and accommodating. Kudos to everyone for an excellent job. The service alone has solidified our decision to use this hotel again for next year's Conference.
The staff was very accommodating during our stay for my daughter's birthday. We stayed in 2 bunk bed suites poolside and had a great time. It was worth the extra for this stay. The breakfast was good in the restaurant the next morning. The pool was clean and not too cold.
This particular Holiday Inn is clean, the staff is friendly and professional and the restaurant has very good food and a nice selection of local craft beers!
Hallways were dark and rooms felt a little dark and dated
Was in Kalamazoo for a large state level conference. The hotel was actually selected as the "main conference hotel." The location was very convenient to our destination at Western Mich University, and the parking was more than sufficient. The staff was friendly and helpful, my room was clean and comfortable. I specifically enjoyed the option to selecting to, not have housekeeping clean the room each day. I ate in the restaurant/bar on a number of occasions, and found the food to be very good, and staff very attentive.
Nice Hotel. Great mattress. Clean Safe It was nice to conduct business and at the end of the day have a drink at the bar and the drink prices were less than expected.
Room was dirty. Carpet stained. An overwhelming, pungent odor of deodorizer in the room almost made staying unbearable. Lights burned out. Furniture was banged up, and dated. NO table in the room to eat on. Will never stay at this hotel again.
This is my Hotel of choice when staying in Kalamazoo on business. SThe staff is fantastic, I always receive my favorite room as well as my other preferences fulfilled, restaurant staff and food is phenomenal. Great value due to the service, quality, cleanliness, staff, room size and comfortability, as well as the restaurant staff and delicious food. Highly recommend!!
Great experience. The pool area was awesome for the kids. We had received some tickets for breakfast in the morning in which we had the option for the buffet or menu for free. The staff were all very pleasant and we received extra blankets and pillows right away when we had called down to the front desk. The only thing I had a problem with was I wasn't rewarded my IHG rewards when I went downstairs to check out.