Mal servicio en cuanto a facilidades y personal. En mi ultimo día de estadia el hotel se quedo sin agua. Las habitaciones son muy calientes ya que el sistema de aire acondicionado no funciona apropiadamente. No se pueden abrir las ventanas debido a que el ruido externo es muy muy alto.
Always a pleasure to relax and unwind at this hotel, particularly after driving 550 miles. The food is great and not overly expensive and the service is always first class.
I liked the Hotel for its bright and clean atmosphere. The grounds were fairly nice and landscaped well, and the indoor/outdoor pool appeared inviting. The server, and apparently the kitchen staff were totally understaffed and unprepared for our dinner party of around 20 guests. There were no other customers in our area, so we were disappointed about the 2 hours that it took to order, eat our dinner, and check out. The waitress was nice, but totally understaffed.
Upon asking the asking the Hotel desk clerk about options for dinner in the area , she told me that there was dinner available at the hotel restaurant or across the street at Big Boy's (Similar to Denny's). I asked is there anything else and her reply was no . later I found out that One and half miles away was the most fantastic array of very good restaurants in the downtown area. Educate your people if you want to promote and generate tourism income for your city.
Not the best experience, the common areas were really not well maintained
The food was horrible but the staff was very good I attended a wedding and the food was cold and poor in quality I felt very sad for the parents of the bride who spent lots of money on there daughters special day
Very friendly and helpful staff. Large, well appointed room; comfortable king size bed. Good value. Enjoyable breakfast.
Had a good stay. Very relaxing, hotel was very clean and the staff was very friendly. I ordered two mojitos that were not made correctly. When I asked for the drink 4 or 5 members of the staff huddled together to make my order , overall it was a good effort but a bad drink. Even though I had a bad drink , it was overall a good stay.
Overall a decent place to stay, but when the outside temp is 90 degrees, functioning AC is a must. Even after replaced by a very courteous maintenance worker, it was just tolerable.
Service is great. I stayed for 2 weeks because my mother was receiving care at the U of M hospital, which was very stressful. The Holiday Inn decreased my stress because it is a wonderful place to stay with all of the amenities that I needed.
健身房可以再大一点 然后水杯用塑料的不要用纸的。 器械有点脏。 早上早饭炒蛋可以不要放cheese 吗 我乳糖不耐可是又想吃炒蛋。。。
Perfect for our short stay. They tried to accommodate us as best as possible. Great food at the restaurant - consistent with our stay last year.
The original design of the structure didn't give the bathroom sink area much counter top space for personal effect items.It would be nice to have a night light in the bathroom Otherwise, it was nice and clean and up to date. Other rooms I stayed in had older noisy room heater/conditioners. This one was new and quiet and did a good job. Fitness center had good eqpt. The heart rate function did not work on the bicycle, however. .
We are greeted by staff as though we are their friend or family when we return. The bed is comfortable, the food quite tasty and the location is close to the U of M Hospital. My husband has been a patient there off and on the last two years. This hotel meets our needs and gets us through his illness.
Good location and good hotel but expensive. We came in late night and took off early in the morning. Therefore, we did not pay much attention on hotel appearance or internet speed etc.
This hotel is located near the university of Michigan and it about a 10-12 minute drive from downtown! I only had one issue with my room being wrong, but other than that the staff took care of me and the beds were very comfortable.
Nice hotel restaurant closed early no food after 11pm
Pleasant and clean facility. Location was easy to find and access. Internet was a bit cumbersome. Poor phone reception in my room. In general a very nice place to stay.
Everything and everyone was above expectations! Everything was extremely clean.
I was in Ann Arbor for business purposes and this was a convenient hotel. The free shuttle service to the U of M Hospital was excellent. Always on time and very courteous service. Will definitely use this hotel again if I have to come back to U of M.
Comming and going as a solo female I felt very ,at ease. Very clean apperance also. Shuttle was very much helpful!
Was traveling with my 2 small dogs and Holiday Inn was quite accommodating. For a small fee, I was able to bring them into the comfy room and we all enjoyed our stay! Highly recommend a stay at this Holiday Inn.
Very enjoyable, relaxing, with great food. Would recommend this Holiday Inn to anyone visiting the Ann Arbor, Michigan area.
I was checked in very quickly and rather early. Really cool how the pool is indoor AND outdoor at the same time.
Poor - see comments they will fully fill you in on the issues that you need to address ASAP - the management is clueless
I recently had to place a parent in the U of M Medical Center for a serious health issue. After a lengthy road trip I arrived tired and hungry at this venue right before the restaurant was about to close. I hurried my dad to the restaurant in hopes of being able to get a last minute order in. When I met up with him the staff was completely friendly and accommodating even though it was apparent they were preparing to close for the day. We were served our meal promptly and again I was pleased at the quality of the food. We were able to relax and enjoy the meal and even chatted with our server. At no point did we feel rushed or that our last minute arrival was an inconvenience. With everything else on our mind, it was a pleasant surprise to enjoy this type of hospitality.
I needed help downloading a personal doc and the front desk staff assisted me
At checkin, I was not greeted as an elite, nor was I upgraded even though rooms were available. Mark at the front desk said he didn't have system access to do that. Lori during the day shift was fantastic, and was very upset to hear of any issues. Another good point was the on-property restaurant had GREAT food. Also, the availability of the Avis rent a car facility was a great convenience for us as well. Overall, C+ experience.
This stay was not a good experience. Poor service. Loud noises due to staff laundry room.
Close to hospital. Clean room and comfortable room. I would have liked a free continental breakfast like we experience st other hotels for less money per night
I had a medical procedure at U of M Hospital. My wife stayed here the whole stay, me just the first night. The Holiday Inn was especially considerate and solicitous. I highly recommend it.
The hotels staff was very friendly and accommodating and even printed materials for free, which was very surprising in a great way! It, however, was the only hotel I have ever stayed in which did not have a way to make tea in the room. I was told to ask the restaurant staff for a pot of hot water in the morning, but I like a hot cup of tea at night. Also, I had some issues with the room being cold, so had to switch to a different room as the AC would not turn off and the temp would not go down. The overall cleanliness of the hotel was good. It is comfortable and clean, but not fancy. There are places to shop across the street - a coffee shop, Plum Market, etc, but the hotel is on a highway and there is no crosswalk near the hotel. I had to walk about a quarter mile to the nearest sidewalk in the rain. The city needs to put a crosswalk in there.
Stayed two nights which attending a conference at the University. Nice property, indoor outdoor pool, gym and an attached bar and restaurant with live music. The hotel lobby is nice and inviting, staffs are friendly.
Came for business, but want to come back for vacation. The hotel was everything a hotel should be: clean, comfortable, relaxing and yet fun. The staff was friendly and professional. The extra perks in the Executive wing were great. Loved the gift package in the room, with microwave popcorn, chocolates, water, and granola bar.
Comfortable bed, clean room and great service, will stay at this Holiday Inn again on our next trip to Ann Arbor.
The hotel is very well-kept, and the staff is very friendly/helpful!
I had a wonderful stay at this facility the cleanliness, service, staff, ease of moving around the facility, i had an appointment at University of Michigan Medical Center and it was a easy and comfortible to spend the might at Holiday Inn for my appointment and looking forward to an upcoming visit
This place was very friendly, polite, clean. I have told others about this hotel. Plain on looking to stay again in the next few months.. the breakfast is totally awesome..
The restaurant here is absolutely disgusting. Check out yelp. I have no clue why they wouldn't try to change. Every piece of food seemed like it came out of a can or bottle. Do yourself a favor and if you're hungry, walk to the Busch's or check out some of the restaurants close by.
Excellent facilities for handicapped. Great service. Friendly, helpful staff. Comfortable bed. Highly recommended.
Hotel was a great pale right off the highway.. The only problem was being on the side where I heard the highway noise all night. Plus the person in the next room had to have the TV on all night..
Maid service excellent and easy access to highway and town.
Excellent accommodations and convenient location. The shuttle service was very helpful
I was traveling for a work conference and stayed at the Holiday Inn in Ann Arbor, MI. The staff was very friendly and answered all of my questions. My employer often looks for the cheapest hotel rates when sending people away for work conferences so I was extremely pleased to see how clean and comfortable my room was. I have stayed at a variety of hotel chains over the years and Holiday Inn is my new favorite.
Good hotel for short stay. Close to restaurants and supermarket. Nice staff and friendly front desk. Continental breakfast ca be better.
Had a horrible drive in with torrential downpour. Missed our event and decided to walk in to Holiday Inn to see if any rooms were available. Was greeted immediately upon entering, the place was clean, bright and airy. Very modern furnishings. Had an indoor outdoor pool, fitness room, on site hair salon, lovely restaurant and more. Will always stay here when coming to Ann Arbor in future. They have the customer in mind.
Staff very helpful, restaurants close by, easy to find, rooms well appointed and very clean
Overall very comfortable and economical stay. But we couldn't control the temperature in the room.