We really like The Ann Arbor Holiday Inn on Plymouth Road. It is a very good value, and has everything we would ever need. The young man at the check in desk was courteous, friendly, and efficient. I find that you can learn quite a bit about how a hotel is managed by the first interaction with the frontline staff. Our first impression was good, and we were not disappointed, our stay was very nice. The room was clean and comfortable. We really appreciated the area shuttle and the late check-out since we had an appointment at UofM Medical Center and didn't want to deal with parking.
There was dried toothpaste on the wall in bathroom, the hot tub was warm not hot
The staff are friendly and very accommodating. The facility is well maintained and clean. The amenities are perfect for the business or personal traveler.
This is a good hotel that provides a comfortable environment when you are away from home working. The onsite food is reasonable both in terms of price and quality and there are other good places to eat in the general area. A hotel worth coming back to.
Food service was extreamly slow, room needs were not given any thought by staff. I was given a far away room in proximity to the lobby. I asked for a close one on the main floor due to mobility issues. I finally requested to move
Our room was clean and quiet but the heater quit working and we reported it. The maint. man came and unhooked the thermostat and said to operate it manually. The room was either to hot or to cold, no comfortable setting. Other than that the room was clean.
This is an excellent hotel located near many amenities. The hotel restaurant staff (Amber) was exceptional. The front desk staff was great.
In the morning it was seat yourself. It took a long time for someone to see what we wanted for drinks or bring silverware.
Check in was fast and easy. Shuttle driver was very friendly and a good driver. He got us to our destinations safely and on time.
I enjoyed my stay and have been at this hotel at least five or six times before. This is the first time I was on the first floor. Apparently this is where they let ppl being dogs in the room. I heard the dogs barking in the hallway -- I didn't realize I was on the dog floor until my last night. They didn't bother me while sleeping but I did hear them early in the morning -- which was time for me to leave. There's not much the staff could really do. But I learned to ask to not be on floor 1 in the future.
Front desk woman very helpful and nice. I was to have surgery the next day and she offered me a cab to the hospital. That was such a relief to not have to worry about how to get to hospital so early in the am. They even paid for the cab. Very grateful.
We had a room with a king bed: very comfortable. Plenty of pillows to choose from. Plenty of outlets to charge electronic devices. Every staff member was incredibly friendly. They all seemed ready to help in any way. Highly recommended!!
Although not a new facility, it is well maintained and very clean. We did not have time to use any amenities, but they also appeared well kept. Our night was very quiet, but there were several very bright security lights in the courtyard, which cast extra, although subdued light into our room. I do believe this interfered somewhat with our sleep, but not drastically.
I come here frequently because the location is convenient, the accommodations are very good and the staff is fantastic.
Loved this hotel choice! The restaurant bar was great! However they stopped serving food at 11
Very good stay, loved having shuttle access 24/7. Breakfast was very good and the bed was super comfortable. Only negative about the stay is one of the front desk staff seemed very disinterested in customers. I suspect it was a personality trait of the employee, however does not help with first impressions.
We really enjoyed our stay and it was relaxing. We will be staying there again. I love the breakfast buffet. My wife likes the relaxing atmosphere of the hotel and the room
Centrally located . Attentive staff . We decided to stay an extra night
Nice hotel with shuttle service to U of M Hospital, has onsite restaurant and indoor pool. Good value for less than 100 night
I would stay here again but I booked a room that sleeps five, But receive one that only sleeps two. I used the laundry room and the washer took my money. Otherwise my stay was good
Your desk staff was so nice. People checking into your hotel under our circumstances (family member in U of M hospital) are emotionally on edge in the first place. Your staff, from each shift and each day, were so nice. They were helpful and kind. We appreciated that.
Your doors closest to your rooms are very difficult to maneuver with handicap. Though your bathroom is, your rooms are not equipped well for handicap. Your weekend staff did not want to give better handicap room, and I had no help moving to the "better" room I finally received. The weather was bad our check in day. Curbing was not well cleared and again doors difficult to maneuver with blind man and walker. Too far to walk to door!
Stopped in for a night to visit downtown Ann Arbor by Uber. Check-in was quick and staff was friendly. Lobby was clean and bright - a nice sight for the weary traveler. Stayed in a single king room within the Executive Wing. Enjoyed the use of the Business Center for a snack. Would prefer a more quiet use of the pool and pool area - it was overtaken by families partying after some sort of event, I can't blame them for using it - it looked nice. Bed was comfy, clean, with ample pillows. Check-out process was a breeze.
We arrived at 1:00 in the morning after a family medical emergency involved a family member being admitted to UM Hospital. We stayed two nights and was very pleased with this facility, staff, and services. We recommended it to another family member who stayed after we left. The breakfast was delicious and speedy (which we needed) as it was a buffet type arrangement and friendly service at the restaurant. I told my family member to make sure to get his slip for the breakfast bar when he checked in. This is the confusing part, he was told he was not eligible for the breakfast as he was getting the “medical” rate. I asked my friend who had recommend this facility if they had gotten the breakfast included during stay when husband in hospital and she did.
We required 4 rooms for competitors and coaches -- Science Olympiad. All 4 surpassed our needs and expectations. The staff was incredibly helpful -- offering us a place to eat supper as a team.
Pillows and shower head were the highlights of my stay. Room was freezing and took over an hour to warm up. No hot water in bathroom sink. No vending machines on my floor....went down to lobby to buy a pop and had to wait for 2 groups to check in first. Pool water was disgusting.
Had a very pleasant stay at this hotel. Comfortable beds and quiet atmosphere.
This hotel served our purposes very well. Was conveniently located and we were able to shuttle to our appointments and in a snow storm that was invaluable. The shuttle driver was wonderful and timely.
The hotel was nice and clean but disappointed in shuttle service from motts hospital to hotel. Took 3 hours to get a ride. Got to room at 1am and asked for discount because of inconvienence and lateness of hour but was denied. Asked how to avoid waiting for shuttle and was told pick a time and shuttle would be there but missed it by 15 minutes. Was not told pick up was at 8:45 am not nine. However shuttle driver did make trip back to get me rather than make me wait another hour
Clean room except beer bottle under bed. Bedvwd very nice, as usual. Gym TVs did not change channels. Service IT to fix problem not friendly or effective
Very good people, nice place to stay, would do it again
Parts of the hotel, including the area I stayed in, is more like a dorm style. Lots of walking from parking lot to a side door to then navigate narrow hallways with worn carpet. The room was updated and clean with modern touches. However, it felt like I was in college again.
The stay was very nice, the staff was very friendly. Had to be here to make our trip to the hosptal a little less stressful. We will be back and hopefully just for leasure
good place and close to hospital. staff is friendly beds way to high for elderly as well as distance to the lobby if they can not walk well
We stayed because of a visit to the hospital so getting a good nights sleep was our main objective. The room was spacious as there were three of us and the hotel quiet. Nice linens on the beds.
Near University of Michigan Hospital. Friendly staff! Clifton at the front desk was very helpful and knowledgeable. My new IHG location whenever I’m in the area for business or leisure. -THUMBS UP
My husband and I stayed overnight for a work Christmas party. We absolutely enjoyed our stay. We got to hang out with our work group and have an amazing dinner in the wolverine room. We will definently be back
But not worth the price we paid. Room was noisy. Hard to get extra room supplies.
Restaurant was great. Rooms were clean. Staff was very friendly and helpful.
Great. Easy to find. Close for our eye appointment
Stayed one night for business. Clean, updated, and secure. That’s all I need.
Great price, clean rooms. Hard to beat for the price
overall a good stay only a few minor adjustments could be made to the room/bathroom. Food was okay they could up the buffet a bit. Price for the buffet was very good, I would stay again.
I stayed here while undergoing a 24 hr test for u of m hospital. The amenities, including the shuttle, food storage and prep available in room, and exercise facilities made a very uncomfortable time so much better. A late check out was easy to arrange so I could easily use the shuttle for my appointment and pack up after. I anticipate more appointments and plan to stay at the hotel again.
Great service......Front desk and everyone at Guy Hollerins.
Ann Arbor市内には小規模のホテルしかない。HolidayInn near the Univ. of Michiganは最大のホテルで、観光の他ミシガン大学や近くの自動車産業関係者も利用している。もっとも多い利用者は大学病院での診察を受けるために滞在している家族を含めて、結構多くの人々が利用している。ホテルのシャトル便が宿泊客に最大の便宜をはかっている。スタッフも親切だし、レストランもまあリーズナブルが食事を提供してくれている。
Must pay for breakfast --- only a few foods for choosing!
The lady that checked us in was not very welcoming. The fruit options for the breakfast were of little flavor and seemed old. As I cannot eat eggs or dairy products, fruit was about my only option so the breakfast really did not satisfy me.
Good hotel for team related visits. Bar/restaurant had good food and good service at an affordable price.
Very average Service was mediocre, wouldn’t accommodate a later checkout Manager was quite condescending