Room small and cramped. Front desk slow, rude, and looong waits. No handicapped parking by our entrance.
Good facility, good service. The room comfortable and the parking ample. Thank you.
Despite the snow, sand and salt everywhere, they kept the hotel very clean. I got upgraded to an Executive room, which turned out to be really nice. The business center on my room's floor had snacks, drinks and coffee available 24 hours/day. The bed was very comfortable so we were able to get a long night's sleep every night.
It was a good experience as the staff was really helpful and overall the hotel was nice but rooms need more improvement by replacing the old installations.
overall stay in holiday INN was good. The shuttle service also nice and room is spaces but the fitness center is very small and the breakfast was soso.
Easy to get to U of M hospital. Right off US 23 - easy off and easy on. 10 min from U of M hospital - 3 turns from the hotel parking lot and your there.
Everything was most pleasurable except for short staffing in the bar/restaurant and the jacuzzi not being fully operational.
I have stayed here a number of times now, I would recommend this Holiday Inn to anyone. The staff is great, the rooms are clean and quiet, and they have an indoor pool!
The app doesn't always give you what's truly available.
We stayed New Year's Eve on the first floor and we were pleased with how quite the room was and heard no outside noise. Bed was soft, I think this was the first hotel I actually was able to sleep.
WE had a great time for New Years Eve. Hotel is close to Ann Arbor and it was very easy to Uber down for dinner. All staff were friendly and hotel is extremely clean. The lounge area could have used more staff on for serving customers considering it was New Years Eve. Overall a good experience.
Excellent shuttle driver was very nice and excellent driver
Poor service, but did accommodate with food coupons
Clean room, friendly staff, decent price compared to other area hotels, overall good stay.
Clean rooms, comfy beds and excellent staff. Sidewalks were kept clear of snow. All staff I had contact with were respectful and friendly.
We have stayed at this location a few times while in the area for our daughter’s visits to C.S. Mott Children’s Hospital. The location is near the hospital and cost effective. The staff have always been kind and helpful. Our daughter loves the pool (especially in the summer). The restaurant has great food and the servers go above and beyond. This hotel gives us the opportunity to relax and destress during a stressful experience.
I needed a place to stay for my Dr. appt. U of M hospital set me up with a room here. I will stay there again if I need a room for my next appt. The slight discount for hospital patients was nice to get.
Very clean rooms, staff extremely friendly, the Hot tub is amazing and I would definitely stay here again when in the area.
Beds are comfortable and the staff is friendly. Easy to get to the hospital from the Hotel.
I was a guest at this facility for 6 days while my husband had major surgery at the U of M Hospital. The staff was always willing to help and the shuttle service to the hospital was excellent. I could always have a shuttle or cab available to transport me any time, 24 hours a day. The drivers are excellent, helpful and even helped me plan my driving route to the hospital on discharge day. Room very clean and comfortable. Highly recommend.
The rooms were clean and very comfortable. The pillows and mattresses were very comfy and we all had a great sleep. The restaurant is very convenient and the food was very tasty and the staff very cordial. My grandson has latex allergies and they made his meals up special for him. All staff members were very personable. We plan to stay here again when we return for 2 appointments in January.
Facility was clean and comfortable. Staff was nice. No frills but this is all i needed
Very nice stay clean room good food ! the hotel was near U of M Hospital so we had no problem with getting their on time.
Great place, highly recommend! Room was clean, staff was friendly, close to super markets within walking distance.
Nice staff clean room comfortable bed. Had some issues with the bathtub drain though which caused clog while showering.
Our stay was extended from 5 days to almost 14 days. The Staff was very helpful with extending our stay twice when we needed more nights. The shuttle to and from the U of M Hosiptal was really appreciated so we did not have to drive there each day. Overall good services from the front staff to room service. Would stay at this hotel again.
All good. Good food, clean, courteous staff, great amenities. Also great location. Liked shuttle service to hospital. Easy access . Pet friendly. Comfortable bed, nice bathroom.
Great room for the price. The restaurant/bar adjoining was nice. Didn't eat, but great atmosphere for a few cocktails. Had a great time.
This is a great hotel to stay at... with everything needed for both business and pleasure. I'd stay here again for sure! We were in town for a basketball tournament. Next time, may make use of the pool and fitness center.
I enjoyed my stay very much. I am visually impaired and the staff was very accommodating
Staff from the first day were extremely friendly and helpfull. rooms were clean and beds were so comfortable. we would definitely stay at this location again.
I have stayed at this Holiday Inn annually for many years. I have family in Ann Arbor and my son has allergies, so we have needed to stay in a hotel, this one has been our choice for over 10 years until now! This last stay, my son's allergies appeared to have improved so we were going to try staying at my sister's house. When I went to check out, they said I had to pay for that night because there was a Michigan football game the next day. It was like three times the normal rate. So, I paid three times the normal rate for a room I didn't sleep in just because there was a football game the next day. I also learned they had like 50 empty rooms. They manager said it was the policy, so she claimed to be "powerless" over this. I'm not going back.
Für Geschäftsreisende sehr gutes und verkehrsgünstiges Hotel (gute Erreichbarkeit des Flughafens und der Innenstadt)
Good shuttle and executive lounge with snacks and breakfast
I had an appointment at University of Michigan Medical Center early the next morning. A nice gentleman gave us directions, as well as printed us off a map of how to get there. Everyone we encountered was pleasant.
Clean hotel, very large. Value was OK for the money. Free voucher for breakfast was a big help on a tight budget. Breakfast buffet was just OK, nothing special or out of the ordinary.
Friendly staff, food was more than expected, but didn’t see a continental offering.
Bar staff was great – Saturday night entertainment - food was OK -could use better pillows.
Check-in was quick and easy. The room was clean and good cold drinks at the bar.
Clean comfortable place to stay and close to the College!
Excellent hotel close to everything Ann Arbor, and they are Pet friendly so that was a huge bonus.
I visit this hotel several times a year and always have a great experience. The location is convenient and the hotel is clean and well maintained. The pool, exercise room, bar/restaurant and free shuttle provide all the amenities I require for a comfortable stay. I highly recommended this hotel.
I already commented earlier. All the staff were kind and helpful.
Great location, price was very good, room was clean. Small bathroom.
The review I previously sent may have misconstrued as negative. For one, I had no intention to list Value as a 1, I found the price to be great for this location, especially with the shuttle service available with a lift for a wheelchair. I didn't ask for a handicapped room (my mistake) but the staff was wonderful. They quickly moved us to a room that was for handicapped, They speeded up a room service when my companion was very hungry, but worn out from a 10 hour day at the UofM hospital. When I left, I made a reservation for the following week, and they assured we could have the same room on our next trip. We have now stayed again for 6 days, and will return again in early December. IHG Rewards Program.
Great option for the combined need of accommodation, food and business meeting in Ann Arbor
Nice Experience, I wish breakfast was served till a later time; it seemed to end too early
Close to highway, easy on and off. Close to stores and restaurants.
This is a nice hotel with great staff and very comfortable beds. BUT, they have implemented the terrible motion sensitive thermostat now as a money saving effort and that means the AC turns off if the device does not detect motion in the room over a period of time - like when you are sleeping resulting in stuffy hot room conditions in the middle of the night. My recent stay was in the winter, and outside temps were in the 40's but even with that my room became uncomfortable after a few hours. This tech should not be used unless the guest has the ability to force standard HVAC operation for overnight, or even during the day if a day sleeper. I am guessing that IHS will not allow this comment to be posted, we'll see.
Friendly employees with great service. The in hotel restaurant was very convenient after a busy day. The rooms are clean with very good amenities. The location was easy to navigate to and it was close to the facility I had to drive to.